faq
Accommodation
- What is the early check in fee?
- Depending on your inquiry, we ask that you contact our hotel staff.
- What are the check-in/check-out times?
- Check-in time: 3:00 p.m.
Check-out time: 11:00 a.m. - What is the late check out fee?
- Please contact the hotel staff.
- What is the front desk reception hours of operation?
- Front desk reception is open 24 hours.
- Where is the front desk reception located?
- The front desk reception is located on the 1st floor of the Rinku Gate Tower building.
Rooms
- How do I call the front desk reception from my hotel room?
- Just simply dail 8 to reach the front desk reception.
- Can I send my luggage to you in advance?
- Yes, you may send your luggage in advance. Please include your name as the hotel guest.
Facilities
- Do you have a smoking area?
- Unfortunately, there are no smoking areas on the premises.
- Where can I exchange foreign currency?
- A currency exchange machine is available on the 1st floor.
- Do the guest rooms come equipped with smartphone charging ports?
- Yes, all guest rooms come equipped with USB ports.
- Do you have transformers or electrical power adapters available?
- Yes, we do. Please contact front desk reception for availability. Please note that both transformers and electrical power adapter quantities are limited.
- Is there a onsite printer avialable for use?
- Yes, there is. Please contact the front desk reception.
- Is it possible to send parcels, etc., from the hotel?
- Yes, we do. Please contact front desk reception.
- Can you store luggage before check-in and after check-out?
- Yes, we can.
- Do you provide children's amenities?
- We do provide children's pajamas and slippers. Please note that quantities are limited.
- Can you disinfect baby milk bottles?
- Our apologies. We do not provide this service.
- Is it possible to rent a baby crib?
- We can provide a baby crib free of charge. Quantities are limited.